Terms of Sale

Last updated: [DATE]. Template document, to be reviewed by a lawyer before going live.

1. Seller

[COMPANY NAME], [LEGAL FORM], with share capital of [SHARE CAPITAL], registered under number [RCS/SIREN], with its registered office at [ADDRESS]. EU VAT number: [NUMBER]. Contact: [E-MAIL].

2. Products

• Standard Gift: a fully personalised template from the catalogue, downloadable video included.
• "Cartoon version" option: the face redrawn in the style of the game. It is only charged if the buyer chooses one of the generated proposals.
• Custom Gift: a game created on request based on the proposal approved by the buyer before payment, delivered within 24 hours (48 hours if the day's capacity has been reached and the buyer is informed before payment). One round of revisions is included.
• "Express" option: delivery of the custom Gift within 6 hours, offered only during the stated hours.

3. Prices

Prices are shown in euros including all taxes (French VAT at 20%; the EU One-Stop Shop scheme applies to customers in other Member States). The applicable price is the one displayed when the order is confirmed.

4. Order and payment

The order is confirmed by payment on the secure page of our provider Stripe (bank card, Apple Pay, Google Pay and local payment methods). The Gift is only activated once Stripe has confirmed the payment. A receipt and an invoice are sent by e-mail and are available in the customer area.

5. Delivery

The Standard Gift is delivered immediately after payment, as a link, a QR code and a printable card, unless a human review is required (a few hours at most). After payment, the Gift can no longer be modified.

6. Right of withdrawal

In accordance with Article L221-28 13° of the French Consumer Code (Code de la consommation), the right of withdrawal cannot be exercised for the supply of digital content not supplied on a tangible medium where performance has begun with the consumer's prior express consent and express waiver of their right of withdrawal. Before payment, the buyer ticks the box: "I request immediate delivery of my gift and I waive my right of withdrawal." [Exact wording to be validated by a lawyer.]

7. Refunds

• Gift rejected during human review: automatic full refund.
• Custom Gift not delivered on time or rejected by moderation: full refund, issued by our team as soon as the delay is noticed.
• Express not delivered within 6 hours: refund of the express surcharge only, issued by our team.

Refunds are made to the payment method used, within 5 to 10 days depending on the bank.

8. Promo codes

Promo codes are entered on the payment page, cannot be combined unless stated otherwise and cannot be exchanged for cash.

9. Legal guarantees

The buyer benefits from the legal guarantee of conformity applicable to digital content (Articles L224-25-12 et seq. of the French Consumer Code).

10. Mediation

In the event of an unresolved dispute, the consumer may use the consumer mediator free of charge: [MEDIATOR NAME AND CONTACT DETAILS]. European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

11. Governing law

These terms are governed by French law.